Contact Monrovia Water Restoration

What should Monrovia homeowners do in the first hour after a leak?

Work through these steps in order, starting with safety, and call as soon as the water stops spreading.

• Unplug nearby electronics only if the outlet and the floor around it are dry, and leave anything sitting in water where it is until the power is off.
• If the water is coming from a pipe or an appliance, close the nearest shutoff valve or the main valve for the house.
• Check the sump pump's breaker if the pit is overflowing, and if you have a battery backup, make sure it kicked on.
• A floor drain that's pushing water up is a sign the sewer line is backing up. Keep that area closed off and avoid flushing toilets.
• A pipe that burst in the cold can keep leaking as it thaws. Close the main valve first, then open a faucet to drain the line.
• Lift furniture onto blocks or move it to a dry room if you can do it safely, and leave heavy pieces for the crew.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What details help the crew show up ready in Monrovia?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• Whether you were able to close the main valve.
• Whether the water came from inside the house or from outside.
• Whether water is under the house in the crawl space as well as inside.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• If any outlets or appliances are in the water.
• A good callback number, in case the call drops.
• Whether you've called your insurance company yet, and either answer is fine.

Answer what you can, and the crew will fill in the rest during the first visit.

What happens when the crew gets to your Monrovia home?

The visit opens with the source and safety, since drying can't start while water is still coming in.

The crew takes moisture readings room by room and records them along with the damage photos, so the photo report shows what was wet and how wet it was.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

Once the damage is documented, someone walks you through it in plain terms, and the decision about insurance stays with you. Check your own policy for what it covers.

The drying plan follows the readings. Equipment stays until the meters show the materials are dry, and the crew checks progress along the way.

What's worth knowing about water damage in Monrovia homes?

Around Monrovia, ranch and two story homes are common. Since full basements and crawl spaces are both common here, tell us which one your house has, because it changes where the crew looks first. Heavy rain raises groundwater here, and that can push water through basement floors and walls. Galvanized steel supply pipes, which rust from the inside, are still around in older houses here. If you're not sure about any of it, the crew will check when they arrive.

Which neighborhoods and nearby towns does this number cover?

This number covers Monrovia and its neighborhoods, including these:

• Homestead · homes from the 2010s, basements are common
• Stonegate Commons · basements are common
• Homestead · most with basements
• Marley Way area

If you're just outside Monrovia, in Mooresville, Brooklyn, Belleville, Clayton, Kensington, Amo, Martinsville and Prestwick, this is still the number to call. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. For details on the work itself, see our page on water damage restoration and basement flooding.

What do Monrovia homeowners ask before they call?